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This was by far the worst dinning experience I have ever experienced in my life. I went to Mccools for going away dinner for a coworker with my husband, to start the waiter came over and asked for our drink order. My husband and I both named off about 6 beers a piece that he replied to every one of them "oh were out of that." So instead of telling us what he did have ins tock he just let us sit there and read him the menu. We finally decided on drinks. when he returned I was asking him about one of the three gluten free items on the menu, I have celiac disease and cant have gluten. Then he said, "oh we have gluten free bread here so you can order any sand which or burger! I was ecstatic because I really wanted a burger! I ordered a burger and my husband ordered two. Our food was amazing, I enjoyed every bite. I couldn't believe the elasticity and fluffiness in the bread, it was the best gluten free bread I had ever had! While I was about to enjoy my very last bite of my burger our waiter "G"... how
professional, came over to tell me he just realized he never told the cooks to put my burger on gluten free bread and that I was actually ingesting gluten! I about died! He asked if I was ok and I said well I am right now but in about an hour I wont be. The waiter came over with the manager and the manager asked me what can he do to make this better ? Ummmm. nothing you just poisoned me! and as a manager you shouldn't be asking me that, you should already be setting things in place to help rectify this situation. I don't thin either of them had any knowledge of what gluten intolerance was and what was about to happen to me, but needless to say this ruined my Friday night. I had plans to see a movie afterwards with my husband, but I couldn't I had to go home take 4 ibuprophen and a sleeping pill and go to bed. The waiter paid for my burger and my glass of pinot grigio while my husband paid for his two burgers. I was completely livid, the waiter continued to tell me how sorry he was but honestly the more the
kid talked, the angrier I got. He also didn't write down our order. Waitering 101, if you cant remember something...WRITE IT DOWN! |
shaneen 10/27/2013 | | Food |
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Delicious! Love the atmosphere and staff. We will be taking our out of town guests here when they visit. Corned Beef and Cabbage is a favorite of ours. |
10/18/2011 | | Food |
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Delicious! Love the atmosphere and staff. We will be taking our out of town guests here when they visit. Corned Beef and Cabbage is a favorite of ours. |
10/18/2011 | | Food |
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